Store Manager – Makkah Hypermarket
Makkah Hypermarket
Posted 1 hour ago · Application deadline 30 Sept 2026
Makkah Hypermarket is hiring an experienced Store Manager for its hypermarket in Muscat, Oman. You will be accountable for the store's commercial performance, operational standards and customer experience, leading section heads and supervisors across fresh food, grocery, FMCG and non-food departments.
This is a hands-on leadership role in a fast-paced Gulf retail environment: you will spend your time on the shop floor driving availability, merchandising and service, while managing budgets, shrinkage and compliance behind the scenes. Prior hypermarket or large-format supermarket management experience is essential; GCC experience is a strong advantage.
Responsibilities
- Own the store's sales, margin and cost targets; review daily performance and act on gaps
- Lead section heads and supervisors across fresh food, grocery, FMCG and non-food departments
- Drive availability, planogram compliance, merchandising and promotional execution on the floor
- Manage staffing plans, duty rosters, training and performance of a large multicultural team
- Control shrinkage, wastage and stock accuracy with the inventory and receiving teams
- Ensure food-safety, hygiene, municipality and labour-law compliance across the store
- Own the customer experience: service standards, queue management and complaint resolution
- Coordinate with head office on buying, pricing, marketing and new initiatives
Requirements
- 5+ years' retail management experience, including managing a hypermarket or large-format supermarket
- Proven record of delivering sales, margin and shrinkage targets
- Strong floor leadership of large multicultural teams
- Solid understanding of fresh food, grocery and non-food operations
- Confident with retail systems, reports and budgets
- Fluent English; Arabic, Hindi/Urdu or Malayalam an advantage
- GCC experience a strong advantage
Benefits
- Attractive tax-free salary, negotiable based on experience
- Free company-provided accommodation
- Free transportation to and from the store
- Medical insurance as per Oman labour law
- Employment visa, work permit and joining flight arranged by the employer
- Paid annual leave with return air ticket as per contract
- End-of-service benefits as per Oman labour law
Ready to apply?
The application takes around five minutes. Have your CV ready as a PDF or Word document — passport copy and certificates are optional at this stage.
Apply for this Position